NIC Help Desk - Vani

VANI(Virtual Assistant of NIC): I help users raise tickets for NIC services. Helpdesk domains, which I currently handle are as follows:

  • 1. AEBAS
  • 2. NIC CERT
  • 3. Cloud
  • 4. Cyber Security
  • 5. Email
  • 6. e-Office
  • 7. Network
  • 8. SAGY
  • 9. SMS
  • 10. Sparrow
  • 11. VC
  • 12. VPN
  • 13. Webcast
  • 14. Web Hosting
  • 15. Service Desk

Main Features of my services are :

  • I am a Stateful Chatbot and manage user dialogue
  • I Help identify the intention of user
  • Provides upfront solution/information with Fallback Transfer to Human Agents
  • Provide Status /results from previous Tickets
  • Sentiment/mood analysis
  • Analytical dashboard for retraining/ correction

Projected for Future :

  • Voice based interaction on web as well as mobile apps.